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Livewell Designs

How can we help? Get all of your important questions answered here or reach out to us to learn more.

Help Center - Livewell Designs

The length depends on the chain, and most of them do not have the option to be modified or changed to a longer/shorter length. You can find the length for each chain under the product description on our website!

What are the chains lengths?

At the moment we are not offering customization. We apologize for the inconvenience.

Do you customize the jewelry?

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.

What is your cancellation policy?

We don't offer international shipping at this time. We're sorry for this inconvenience, but please know that this is only temporary. We are planning to bring this back in the near future!

Does Livewell offer international shipping?

Return requests must be submitted within 30 days of item receipt. Item must be in original condition, unworn, unaltered, with tags, and in original packaging to be eligible for return.
Items not eligible for refund or exchange include: Final sales, Gift cards, Custom made products, Gifts with purchase
Returns are not accepted for international orders.

You can read more about our Return policy here

What is your return policy?

Our gold jewelry is made with recycled fine gold. Most pieces are yellow gold but some are offered in white gold and rose gold. We use verifiably recycled diamonds and semi-precious stones. Most of LW's pieces are made with 14k gold. In some cases, we use 5k gold to create a mixed-metal look while keeping down costs.